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The Waste Company

Reliable - Affordable - Locally Trusted

Client Portal

I’m excited to let you know that we’ve launched a new client portal for our scheduled waste collection customers. This portal gives you more control over your account and helps ensure you never miss a pickup.

Client Portal Link:
Client Portal
(Bookmarking this link — it’s not listed publicly on the website.)

Quick video walkthrough

I’ve put together a short video showing how to use the client portal and set up notifications:

▶ Watch the client portal tutorial

What you can do in the client portal

  • View and update your contact and pickup address details
  • View your current plan
  • Pause pickups for vacations or request other pickups
  • Schedule large item pickups
  • Manage your subscription and view invoices
  • Set up pickup reminder notifications

Pickup reminder notifications

You can now choose how you’d like to receive a reminder the day before your scheduled pickup:

  • Email reminders
  • Text message (SMS) reminders
  • Or both email and text

You also have the option to set up an alternate phone number for text reminders.

If you choose both email and text reminders:
• The alternate phone number receives the text reminder
• The account holder receives the email reminder

This is especially useful if you want text reminders sent to a different phone (for example, a spouse, tenant, or business contact). Don’t have portal access yet?

If you haven’t logged in before or don’t have your password, just email help@thewastecompany.caand I'll send you a magic link to login, make sure to reset your password as soon as you login, the magic link is active for 24 hrs..

If you run into any issues at all, simply reply to this email and I’ll help you get set up.

Thanks again for being a valued scheduled client. The goal with this new portal is to make things easier, clearer, and more flexible for you.

Have a great day,
Gus
The Waste Company
thewastecompany.ca

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David B-R
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O3Canada Group
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Gus is a true professional and also, a truly good man. I’d trust him with taking care with anything I had to dispose of.
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Maricres DL
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This was our first time using the Waste Company for junk removal from our rental property. The company made such a great first impression! Gus responded quickly to our questions/requests and was very accommodating. The clean up went smoothly! We especially liked that there were notifications about the estimated time of arrival and when they arrived at our unit. We appreciated receiving pictures after the job was completed! Very impressed with the service and highly recommended!
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Brandie Hermary
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Great experience, I would highly recommend them.
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Stanko Magdic
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Had Gus come out and remove debris left from our basement flooding. Was prompt, professional and very reasonably priced. He also cleaned up once he finished. Would definitely recommend for all your waste disposal needs!
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Angela Coutts
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Called Gus to take down a shed that's been on the property for longer the 30 years, and the squirrels toke it over, he didn't hesitate, him and the crew worked very hard, and Gus built me a small fence, so I wouldn't have a problem with people walking on my property, very pleased with the work, I would recommend him to everyone!
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Harry Gregg
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Gus gave me a a 2 hour window for when he would arrive to remove my items. He then proceeded to tell me he was running late and changed the time 3 times before saying he had a flat and wasn’t coming. Aside from the circumstances surrounding this that made this particular difficult, I would not recommend giving your business to someone who clearly doesn’t respect people’s time.
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Kimberley Rockwell
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We hired The Waste Company to remove appliances, a mattress, and a large quantity of meat from a freezer that had unfortunately been left open. Gus was prompt with all communication, on time for the appointment and worked quickly and efficiently to remove everything. He also went above and beyond to make sure that we were 100% satisfied with his work. I would recommend him to anyone without hesitation.
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Bilal Rizvi
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Gus arrived right on time and removed the waste within seconds. He was very professional, quick, and efficient. Great service, and I highly recommend this company!
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Romans
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Excellent service, and communication. Would recommend them!
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