Frequently Asked Questions
Get clear answers about our junk removal and waste collection services in Edmonton, St. Albert, and Sherwood Park.
General Questions
What services do you provide?
We offer full-service junk removal, appliance and mattress pickup, yard waste and renovation debris removal, and scheduled weekly or bi-weekly waste collection for homes and businesses.
Which areas do you serve?
We proudly serve Edmonton, St. Albert, and Sherwood Park. We also occasionally service nearby communities when schedules permit.
Are you insured and WCB covered?
Yes. The Waste Company is fully insured with commercial liability and vehicle coverage, and we’re registered with WCB for complete peace of mind.
Do you donate or recycle items?
Absolutely! Our motto is “Donate – Reuse – Before it’s Refuse.” We donate usable furniture, appliances, and goods to local charities and recycle as much as possible to reduce landfill waste.
Do you offer same-day service?
In most cases, yes! We often provide same-day or next-day junk removal, depending on your location and the size of the job.
Junk Removal Questions
What types of junk can you take?
We take almost everything — furniture, appliances, yard debris, renovation waste, and general clutter. The only exceptions are hazardous materials such as paints, chemicals, or fuel.
Do I need to move the items outside?
No, our team can remove items from anywhere on your property — basements, garages, backyards, or offices. We do all the lifting and loading for you.
Do you handle commercial junk removal?
Yes. We work with property managers, contractors, retail stores, and offices to provide efficient commercial junk removal and scheduled waste collection.
What happens to my junk after pickup?
We sort through items and donate, reuse, or recycle as much as possible. Only true waste ends up at the landfill — we prioritize sustainability in every load.
Waste Collection Program
How do I sign up for bi-weekly or weekly waste collection?
It’s easy! Visit our Waste Collection Sign-On page, fill in your contact details, and choose your plan. Billing starts on your first pickup date.
Can I pause or adjust my pickups?
Yes. You can log into your client portal anytime to pause service, reschedule, or request extra pickups.
Do you offer automatic payments?
Yes, Auto-Pay makes managing your account easy. You can set it up during your plan registration or from your account portal.
Pricing & Booking
How does pricing work?
Pricing depends on the amount of space your items take up in our truck and the type of material. We provide upfront, transparent quotes with no hidden fees.
What payment methods do you accept?
We accept cash, debit, and major credit cards. Invoices can also be paid online through your client portal.
How do I book a junk removal?
Use our online booking form or call 780-863-2344. We’ll confirm a convenient time and provide a free estimate.
Environmental & Community Impact
Do you support local charities?
Yes. We regularly donate reusable items to local organizations such as the Bissell Centre and other Edmonton community programs.
How does The Waste Company reduce landfill waste?
We focus on sorting, recycling, and reusing materials before disposal. Our trucks often carry more donations and recyclables than trash — that’s our goal every day.
Contact & Support
How can I contact you?
You can reach us by phone at 780-863-2344 or you can also use our contact page.
What makes The Waste Company different?
We’re locally owned, fully insured, WCB-covered, and proud to hold a 5-star Google rating. We believe in honest pricing, community reuse, and making junk removal as easy and eco-friendly as possible
